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Guest Experience in Luxury and Hospitality

by Suzanne Godfrey | Sep 10, 2024 | Hospitality, Luxury

Guest experiences: Importance of emotional engagement and culture

Guest experiences: Importance of emotional engagement and culture

by Suzanne Godfrey | May 15, 2024 | Hospitality, Luxury

This article explains how positive guest experiences and cultural experiences go hand-in-hand in hospitality. Having lived and worked all over the world – or pretty much – one of the things I am particularly conscious of is culture. I make a point of reading up on a...
Creating memorable guest experiences: Personalization with storytelling

Creating memorable guest experiences: Personalization with storytelling

by Suzanne Godfrey | May 8, 2024 | Hospitality, Luxury

In the world of hospitality, experiences play a crucial role in creating lasting memories for guests. While everyone may talk about the ideal guest experience, it’s essential to recognize that not all experiences are created equal. What truly sets a guest...
Hospitality reopening after lockdown: Hell Bay Hotel, Bryher

Hospitality reopening after lockdown: Hell Bay Hotel, Bryher

by Suzanne Godfrey | Aug 7, 2020 | Branding, Hospitality

Early last month, I was fortunate enough to be able to spend a few days on Bryher, one of the smallest habited islands on the Isles of Scilly, off the coast of Cornwall, England. The islands had been free from Covid-19 and so the inhabitants, as well as those...
A new ‘Pig’ at Harlyn Bay, Cornwall

A new ‘Pig’ at Harlyn Bay, Cornwall

by Suzanne Godfrey | Aug 5, 2020 | Branding, Hospitality, Luxury

At last! The Pig has now opened a property in Cornwall. Located in Harlyn House – one of Cornwall’s oldest historic houses, The Pig at Harlyn Bay opened its doors last Friday. For those not familiar with the concept of ‘The Pig’, it is a boutique chain of...

News & Views from Suzanne Q Solutions

by Suzanne Godfrey | Aug 5, 2020 | Branding, Hospitality, Luxury

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Recent Posts

  • Guest experiences: Importance of emotional engagement and culture
  • Creating memorable guest experiences: Personalization with storytelling
  • Hospitality reopening after lockdown: Hell Bay Hotel, Bryher
  • A new ‘Pig’ at Harlyn Bay, Cornwall
  • The meaning of space for luxury hotels and hospitality: Part 3

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